What is your turnaround time?
Our turnaround time is 1-3 days until shipped. The items are handmade and some are made to order so we ask our customers to understand this and take it into consideration. Once shipped customers will be provided with a shipping number and package should arrive within 2-5 business days.
Shipping in the United States is $3.60 for the entire order, however, orders of $50 or more will ship for free. International orders ship for $8.00. U.S. packages are shipped via United States Postal Services (USPS) First Class Mail. If you are in need of faster shipping then feel free to email me and I can provide you with Priority Shipping costs.
We ship to the shipping address provided at checkout. It is the customers responsibility to ensure we have the correct address. Late Night Luna is not responsible for packages delivered to an incorrect address.
Packages that go missing via USPS will be offered store credit or a replacement item. However, packages that are marked as delivered, but not received by the customer are the responsibility of the customer and USPS to track down. We are not responsible for lost or stolen packages.
Our products are handmade and therefore each is unique. There is a small chance you may receive an item slightly different than expected from the pictures (color, size, etc.). For sanitary reasons, we cannot offer refunds or exchanges, however, if there is a problem with your order please contact me by emailing: