FAQs

WHAT IS YOUR TURNAROUND TIME?
Our turnaround time is 1-3 days until shipped. The items are handmade and some are made to order so we ask our customers to understand this and take it into consideration. Once shipped customers will be provided with a first class shipping number and package should arrive within 2-5 business days.

CAN I RUSH MY ORDER?
Yes! We provide a Priority Shipping Upgrade listing which will change your shipping time from 2-5 days to 1-3 days! Follow the link to cart the listing.

 

LOST PACKAGE 
We ship to the shipping address provided at checkout. It is the customers responsibility to ensure we have the correct address. Late Night Luna is not responsible for packages delivered to an incorrect address.

Packages that go missing via USPS will be offered store credit or a replacement item. However, packages that are marked as delivered, but not received by the customer are the responsibility of the customer and USPS to track down. We are not responsible for lost or stolen packages.

 RETURNS/EXCHANGES
Our products are handmade and therefore each is unique. There is a small chance you may receive an item slightly different than expected from the pictures (color, size, etc.). For sanitary reasons, we cannot offer refunds or exchanges, however, if there is a problem with your order please contact me by emailing:

latenightlunainfo@gmail.com